Eligibility for Returns

Items may be returned only if they are unused, unworn, and in the exact condition they were received. All original packaging, boxes, and documentation must be included.

Returns must be requested within 14 days of delivery. Customers are responsible for return postage unless an item was sent in error.

Items That Cannot Be Returned

Certain items are strictly non-returnable due to their personalised nature or hygiene reasons:

• Customised items
• Made-to-order pieces
• Heirloom or vintage items that have been adjusted at the customer’s request (including resizing, alterations, polishing, restoration, engraving, or gemstone changes)
• Items showing signs of wear or damage
• Earrings (for hygiene reasons)

If a piece has been modified specifically for your order, it cannot be returned or refunded under any circumstances.

Condition Requirements

Returned items must be in perfect condition:

• Unworn and undamaged
• Free from scratches, marks, or alteration
• Returned with all packaging and documentation

Any item that does not meet these standards will be declined and returned to the customer.

Refunds

Once the returned item is inspected and approved, a refund will be issued to the original payment method.

Refunds typically take 3–7 working days, depending on your bank or payment provider.

Faulty or Incorrect Items

If your item arrives damaged or incorrect, notify us within 48 hours of delivery. This allows us to review the issue quickly and put it right.

How to Start a Return

To begin a return, email us with the following:

• Your order number
• The item you want to return
• The reason for the return

You will receive clear instructions on how to send the item back safely and securely.